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Why is emotional intelligence the best defense against the threat of generative AI?
2024-12-02
：Unsplash/Thom Holmes
Öykü Işık
Ankita Goswami
，·（Michael Schumacher），AI，2013“”（fly on the wall）：GenAI，The final step is to transform awareness and reflection into well-considered action. Even when risks are taken into account, "the impact of AI" could still overshadow sound judgment. Empower employees to set boundaries and regain control over the decision-making process.Encourage them to voice their concerns or delay action until they’ve thoroughly verified, such as by saying, “I’ll need written confirmation before proceeding”—this can help slow down the momentum of manipulation.This kind of response is made possible by a culture of open dialogue, where employees are encouraged to voice questions or concerns about instructions without fear.In the latest case, a Ferrari executive received a call from CEO Benedetto Vigna. At first, it seemed perfectly plausible. But as the conversation gradually touched on confidential matters, the executive grew suspicious.He refused to take a risk and posed a question only a true CEO could answer. As a result, the scam was exposed, and the other party abruptly hung up the phone. By relying too heavily on emotional connections, personifying inanimate objects, and blurring the lines between the virtual and real worlds, we may be seeing an increased likelihood of "emotional entanglements."Only real humans are affected by emotions. But we can also learn to manage our emotions and make better decisions. Ultimately, an automated world can benefit from the human-like perception, warmth, and sensitivity that these strategies embody.
The above content solely represents the author's personal views.This article is translated from the World Economic Forum's Agenda blog; the Chinese version is for reference purposes only.Feel free to share this in your WeChat Moments—please leave a comment below if you’d like to republish.
Translated by: Sun Qian | Edited by: Wang Can
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